Website operator and administrator, service provider:
ESTA VISUM s.r.o., Identification number: 08392081, with registered office at Sv. Cecha 750/4, Bilovec 743 01, Czech Republic.
Rules and conditions
By using our website and services, you automatically agree to the terms and conditions. Please read the following before continuing to use our website and services.
1) Legal definition
For the avoidance of doubt, the following words are defined below when used in the context of the Terms and Conditions:
- Any use of “us”, “our”, “we” or “company” Refers to the company www.visausaesta.com
- The terms “you”, “your”, “yourself” and “user” refer to each individual user who visits this website www.visausaesta.com
- “This Site”, “the Site” and “the Website” refer to www.visausaesta.com
- The terms “Service” or “Services” refer to the US Electronic Travel Authorization Services (ESTA) provided
- “Your Information”, “User Information”, “Personal Information” and “Client Information” refer to any information about you or persons you represent that you provide to us for the explicit purpose of using our Services
- The term “working day” refers to weekdays on which banks are open
- “Terms of Use” refers to the terms of use of this website
2) What we offer and terms of delivery
We offer processing and review of electronic travel authorization applications for travel to the USA. The service consists of checking the data provided, then processing it and submitting the permit application to the relevant US authority. The decision of the U.S. authority to grant the travel authorization is communicated to the client, and if the authorization is granted, the client receives a confirmation of the grant. The service also includes consultation in case of any uncertainties with the application.
Once payment is received, a confirmation of the US travel authorization is sent as soon as possible (but within 3 working days at most). In the event that the travel authorisation is not granted, the relevant decision is delivered. Delivery is made exclusively by electronic mail (E-mail), which the client has indicated during the provision of the necessary data for the provision of the service.
3) Price and payment terms of our service
The price for one travel permit and related services is 84 EUR.
Payment can be made by credit card (VISA, MasterCard) through the Besteron or ThePay payment gateway, PayPal and in certain cases other payment options (bank transfer, etc.)
By pressing the “Pay ESTA” button, the customer confirms his/her request and makes the payment by credit card or other chosen method (PayPal, bank transfer) via the Internet. Once the payment transaction is completed, the customer is automatically returned to the web portal.
4) Withdrawal from the contract by the customer, cancellation fees, complaints
The customer has the right to withdraw from the contract at any time before the start of the service (the start of the service is immediately after payment).
If the customer withdraws from the contract before payment for the service – the cancellation fee is 0 EUR (Cancellation of the contract is done automatically by not paying the service fee).
In the event of a refusal to grant a travel permit by the US authorities, the client is fully refunded.
The customer cannot withdraw from the contract according to Section 1837 of Act No. 89/2012 Coll. after paying the fee for the use of the service, as the service starts immediately after payment of this fee. The consumer cannot withdraw from the service contract if the services have been performed with his prior explicit consent.
5) ESTA form processing
Depending on your nationality and personal history, you may be eligible to apply for ESTA (Electronic System Travel Authorization) when travelling to the U.S. To obtain ESTA authorization, you must provide certain information about yourself, your passport, and the reason you are visiting the country.
Our website provides an online form with all the questions you will need to answer in order to apply for ESTA. As part of our dedicated service, we review the answers provided along with your information before we process and submit the application on your behalf. If we need further information or see anything that could compromise your application, we will contact you by email. Please note that any verification of information will delay the processing time.
Once we determine that the information you have provided is valid and complete, we will submit the application to the U.S. Government for approval. If for any reason your application cannot be submitted for processing, we will notify you and refund your payment in full.
We encourage all travelers to begin the ESTA application process as early as possible and at least 7 days prior to departure to allow room to address unforeseen delays or problems.
6) What happens if your E-Visa or ESTA application is rejected
If for some reason we cannot process your request, you can ask another service provider to help you. Alternatively, you can go directly to the relevant government website and submit the application yourself. The final decision to approve or deny an ESTA application rests entirely with the U.S. government. If your application is denied, we recommend that you contact the embassy or consulate representing the country you wish to visit for advice on how best to apply for a standard visa.
In exceptional circumstances, the government may decide to cancel the approval of an electronic travel authorisation (electronic visa or ESTA) even after it has been approved. In certain situations, they have the authority to change the status from “Approved” to “Not Allowed to Visit with Electronic Visa”. Even if your application is approved, it is only a travel authorization. It does not guarantee entry into the country you intend to visit. The final decision rests with the Customs and Immigration officer upon arrival in the U.S. We cannot accept any responsibility for any losses that you may incur if the decision is made to deny ESTA travel authorization or to deny you entry into the U.S. We are not responsible for any costs or claims arising from such a decision.
7) Your responsibility
It is the responsibility of every traveller to comply with all requirements for visiting a foreign country. You must answer all questions honestly and completely. If any information is incorrect, you will not be allowed to board a flight or boat or may be denied entry into the U.S. In this case, our company will not be responsible for any additional costs or inconvenience.
8) Our agreement
We will accept your application for a travel permit upon complete completion of the form and payment of the service fee. You will receive an order from us after we send you an email with the approved travel authorization. Purchase of our processing service means that you agree to the terms and conditions.
9) Website ownership and accuracy
As a responsible company, we do everything we can to ensure that the information provided on our website is accurate and up-to-date. However, some statements may contain errors, mistakes, outdated or missing information and we are not liable for any problems or financial losses that may arise as a result. This includes both our company and www.visausaesta.com.
The information we provide is based on publicly available information and our knowledge of ESTA. The content, products and materials of the website are provided on an as-is basis and make no warranty or guarantee of any kind, either express or implied.
The information provided on this website is for personal and non-commercial use only. Users are permitted to download the content and store it on their personal computer provided. The information may not be redistributed, either in its original language or as a translation.
10) Copyright information
The content of this website and the site itself is protected by international copyright and copyright laws, which govern any company we choose to do business with. This applies to the design and content of the entire website and all elements and files, including graphics, text, media files, forms, documents, stored data, page elements and associated software. All are protected by international copyright laws and remain the property of our company at all times.
You may not, except with express written permission, distribute or commercially exploit the content. Nor may you transmit or store it on any other website or other form of electronic retrieval system.
11) Terms of access to the site
We provide you with unlimited access subject to the following restrictions:
- The Site and its content are for personal use only, together with automatic caching by the browser.
- None of the website or its content is used for commercial purposes
- None of the information, graphics or text contained on this website are used without the written permission of the company
- None of the content of the website is copied manually or automatically (including by robots) and made available to other organizations, companies or business operations
12) Information about the company
ESTA VISUM s.r.o., Identification number: 08392081, with registered office at Sv. Cecha 750/4, Bilovec 743 01, Czech Republic.
13) Contact us
Users are encouraged to contact us primarily by e-mail, or in necessary cases by telephone. By contacting us by email or through our website, you agree that such communication is legal and lawful. We reserve the right to communicate officially with users only by email or through the website. If you are unable or unwilling to communicate with us via email, this may affect the service we can provide to you and we may have to cancel the request. We cannot be responsible for any information lost or deleted from a completed form if you choose not to communicate with us.
14) Feedback and Complaints Policy
We encourage all customers to provide feedback so that we can resolve any issues and improve our service. Please email us at info@visausaesta.com and write “Feedback” or “Complaint” in the subject field for immediate attention and resolution. We will prioritize your email and respond within 2 days.
15) Terms and Conditions – Future Changes
It is the sole responsibility of the user to read our terms and conditions. We reserve the right to change these terms and conditions without notice for any reason. This may be due to changes in legislation, security requirements or changes to the products and services we provide.
16) Rules for handling complaints
Our complaints policy aims to address any dissatisfaction with the service provided. As a company, we are committed to resolving all issues that are deemed to require a response. Complaints can be made in writing via email.
Some types of complaint may be considered negative feedback that does not require a subsequent response. We value feedback, positive or negative, in order to improve our service. However, this complaint policy is only related to feedback that requires a response. There is no cost for making a complaint.
When making a complaint, please provide as much detail as possible so that we can understand your problem and situation. Any supporting documentation may be helpful. If you are unsure how to phrase your complaint, please contact us by email (info@visausaesta.com) with a brief explanation of the problem. We will do our best to resolve the issue.
17) Termination of service
We reserve the right to terminate service with you at any time for any reason. If we discontinue or terminate our service, this includes terminating your access to any part of our website.
18) Out-of-court settlements
The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID No.: 000 20 869, internet address: https://adr.coi.cz/cs, is competent for the out-of-court settlement of consumer disputes arising from purchase contracts. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer under the purchase contract.
19) Additional notice
This site is in no way affiliated with the official U.S. Customs and Border Protection. If you wish to apply for a travel authorization without our assistance, you may do so at https://www.cbp.gov.